Privacy Policy

Privacy Policy

Last updated: March 2026

At Qravers, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

📋 Who We Are

Data Controller: Qravers
Contact: qravers.hr@gmail.com
Website: qravers.com

🔍 Information We Collect

Information You Provide

  • Order Information: Name, billing/shipping address, email, phone number
  • Payment Information: Processed securely by our payment providers (not stored by us)
  • Account Information: Email, password, order history (if you create an account)
  • Communication: Messages you send us via email or contact forms

Information We Collect Automatically

  • Device Information: IP address, browser type, device type
  • Usage Information: Pages visited, time spent, referring websites
  • Cookies: Small files stored on your device (see Cookie Policy below)

🎯 How We Use Your Information

We use your personal data to:

  • ✓ Process and fulfill your orders
  • ✓ Send order confirmations and shipping updates
  • ✓ Provide customer support
  • ✓ Improve our website and services
  • ✓ Send marketing communications (with your consent)
  • ✓ Comply with legal obligations
  • ✓ Prevent fraud and ensure security

⚖️ Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill orders and provide services
  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with tax and accounting requirements

🤝 Sharing Your Information

We may share your information with:

  • Service Providers: Shopify (hosting), Royal Mail (shipping), payment processors
  • Email Marketing: Omnisend (email marketing and SMS — processes your name and email address to send marketing communications with your consent)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfer: In case of merger, sale, or acquisition

We never sell your personal data to third parties.

🌍 International Transfers

Your data may be processed outside the UK/EU by our service providers. When this happens, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the UK/EU
  • Standard contractual clauses
  • Certification schemes

🔒 Data Security

We protect your data using:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security updates and monitoring
  • Limited access to personal data
  • Staff training on data protection

⏰ Data Retention

We keep your data for:

  • Order data: 7 years (for tax/accounting purposes)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months maximum
  • Support communications: 3 years

🍪 Cookie Policy

We use cookies to improve your experience:

Essential Cookies

  • Shopping cart functionality
  • Security and fraud prevention
  • Basic website functionality

Analytics Cookies

  • Website usage statistics
  • Performance monitoring
  • User behavior analysis

Marketing Cookies

  • Personalized advertising
  • Social media integration
  • Remarketing campaigns

You can manage cookie preferences through our cookie banner or browser settings.

✋ Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: For marketing and non-essential cookies

To exercise these rights, email us at qravers.hr@gmail.com

📧 Marketing Communications

We may send you marketing emails about:

  • New products and collections
  • Special offers and discounts
  • Rave events and news

You can unsubscribe anytime by:

  • Clicking 'unsubscribe' in any email
  • Emailing qravers.hr@gmail.com
  • Managing preferences in your account

👶 Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

🔄 Changes to This Policy

We may update this privacy policy from time to time. When we do, we will:

  • Post the updated policy on this page
  • Update the 'Last updated' date
  • Notify you of significant changes via email

📞 Contact Us

For any privacy-related questions or to exercise your rights:

  • Email: qravers.hr@gmail.com
  • Subject Line: 'Privacy Query' or 'Data Request'
  • Response Time: Within 30 days

🏛️ Complaints

If you're not satisfied with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

Questions about privacy? Email us at qravers.hr@gmail.com
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